SMS Terms and Conditions
Effective Date: July 6, 2026
These SMS Terms and Conditions ("SMS Terms") describe the text-message communication programs operated by Ella Bree Homes ("we," "our," or "us"). By opting in to either program described below, you agree to these SMS Terms in addition to our Privacy Policy. Consent to receive text messages is never a condition of any purchase, contract, or employment.
1. Program Descriptions
A. Customer Communication (conversational). We send text messages to prospective and current clients in direct response to inquiries you initiate via our website, phone, or text. Some responses may be generated or assisted by artificial intelligence to provide faster service; a human from Ella Bree Homes reviews and is responsible for the communication. We do not send unsolicited marketing blasts, promotional campaigns, or newsletters via SMS; messages relate only to the conversation you started with us.
B. Operational Project Alerts (customers, project stakeholders, field staff, and trade partners). We send operational text messages regarding active and ongoing construction projects to: our customers and project stakeholders (including homeowners building with us and project partners such as lenders, real estate agents, architects, and investors); our own field staff (project and construction managers); and our contracted subcontractors and vendors. These messages include project status and progress updates, requests for decisions or selections on your build, schedule reminders and start-date notices, inspection notices, task-ready alerts when predecessor work is complete, and coordination and confirmation messages. This program is not marketing.
2. How to Opt In
Customer Communication (Program A). Prospective and current clients opt in by submitting our Contact Us form with "YES" selected for the question "May we respond via text message?" and by providing a phone number.
Operational Project Alerts (Program B), customers and project stakeholders. Opt in in either of two ways: (1) by completing our SMS enrollment form and checking the consent box; or (2) by completing the SMS Consent section of a signed Ella Bree Homes construction or purchase agreement, which includes a separate optional opt-in checkbox and the mobile number to be enrolled.
Operational Project Alerts (Program B), field staff and trade partners. Opt in in either of two ways: (1) by completing our SMS enrollment form and checking the consent box; or (2) by completing the SMS Consent section of a signed Ella Bree Homes Sub-Contractor Agreement, which includes a separate optional opt-in checkbox and the mobile number to be enrolled.
Both paper consent sections are reproduced publicly on our SMS Consent Addendum page. In every case, opting in authorizes Ella Bree Homes to send text messages to the mobile number provided, and consent is never a condition of any agreement, purchase, or employment.
3. Message Frequency
Message frequency varies. Under Program A, customers receive messages only during an active inquiry or conversation. Under Program B, customers and project stakeholders receive updates at project milestones and when a decision is needed, typically no more than a few messages per week, and field staff and trade partners receive messages as needed for the projects they are assigned to.
4. Costs
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Standard rates from your wireless carrier may apply for each message sent or received. Check with your carrier for details.
5. Opting Out
You can opt out of SMS communications at any time by either:
- Replying STOP to any text message you receive from us. After replying STOP, you will receive one final message confirming that you have been unsubscribed.
- Sending an email to info@ellabree.com with your opt-out request, including the phone number to unsubscribe.
6. Help and Support
For help, reply HELP to any of our text messages, or contact us directly at info@ellabree.com or (210) 468-1212.
7. Supported Carriers
Our SMS program operates over major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
8. Privacy
How we handle your phone number and message content is described in our Privacy Policy. Messages are delivered through Twilio, a third-party SMS service provider acting as a data processor on our behalf.
9. Changes to These Terms
We may update these SMS Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued participation after a change constitutes acceptance of the new terms.
10. Contact
For questions about these SMS Terms, contact:
Ella Bree Homes
鉁夛笍 info@ellabree.com
馃摓 (210) 468-1212